Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how skjili ("skjili", "we", "us", "our") collects, uses, stores, shares, and protects personal information provided by users ("you", "Player", "User") of the skjili website at https://skjili.app and all associated mobile interfaces, applications, and services (collectively, the "Platform").

By registering an account on skjili, depositing funds, placing wagers, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you must not use the Platform.

skjili reserves the right to update or amend this Policy at any time. When changes are made, the revised Policy will be published on this page with an updated effective date. We encourage you to review this page periodically. Your continued use of the Platform following any amendment constitutes acceptance of the updated Policy.

2. Information We Collect

skjili collects personal information through multiple channels during your use of the Platform. The categories of data we collect include the following:

3. How We Use Your Personal Data

skjili processes your personal data for specific, legitimate purposes directly related to the operation of the Platform and the fulfilment of our obligations to you. We do not process your data in ways that are incompatible with the purposes described below.

3.1 Account Registration and Authentication

We use your identity and contact information to create and manage your skjili account, verify your identity at registration and during ongoing KYC checks, and authenticate your login sessions securely. This is a contractual necessity — without this data, we cannot provide you with a functional account on the Platform.

3.2 Payment Processing and Fraud Prevention

Your financial and payment data is used exclusively to process deposits and withdrawals through approved BDT payment channels, to match incoming payments to your account, and to detect and prevent fraudulent transactions, money laundering, and other financial crimes. skjili applies automated and manual screening procedures to all transactions as part of its anti-fraud compliance programme.

3.3 Responsible Gaming Compliance

We monitor your gaming activity — including session duration, wagering patterns, deposit frequency, and self-imposed limit settings — to fulfil our responsible gaming obligations. This data helps us identify players who may be exhibiting signs of problem gambling and to take appropriate protective action, including account restriction or mandatory cooling-off periods.

3.4 Customer Support

Communication records and account data are used by our 24/7 support team to investigate and resolve disputes, respond to account queries, and assist with technical issues. Support interactions may be recorded and retained for quality assurance purposes.

3.5 Marketing and Promotions

Where you have opted in to receive promotional communications, we use your contact details and gaming preferences to send you personalised offers, bonus notifications, tournament announcements (such as BPL or IPL betting promotions), and seasonal campaigns tied to events like Eid, Pohela Boishakh, or Victory Day. You may withdraw your marketing consent at any time by contacting [email protected].

3.6 Legal and Regulatory Obligations

We are required by applicable law to retain certain categories of personal and financial data for specified periods. Your data may be disclosed to competent authorities where we are legally compelled to do so, subject always to applicable data protection requirements.

4. Legal Basis for Processing

skjili processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform our contract with you, including account creation, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable anti-money laundering (AML), know-your-customer (KYC), and data retention laws.
• Legitimate interests: Processing for fraud prevention, Platform security, responsible gaming monitoring, and internal analytics — where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and optional analytics cookies, where you have given clear, informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing and Disclosure of Personal Data

skjili does not sell, rent, or trade your personal data to any third party. We may share your data with trusted service providers and partners only where strictly necessary to deliver the Platform's services, subject to binding confidentiality and data protection obligations. Categories of recipients include:

5.1 Game and Technology Providers

Third-party game studios and software providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive limited technical identifiers (such as an anonymised session token) necessary to authenticate your access to their game content. These providers do not receive your full identity or financial data.

5.2 Payment Processing Partners

Payment service providers including bKash, Nagad, Rocket, and Upay process transaction data on our behalf to complete deposits and withdrawals. Data shared with these partners is limited to the information required to process the specific transaction and is governed by their own security standards.

5.3 Identity Verification Services

We may engage specialist KYC and identity verification providers to validate documents submitted during account verification. These providers process your identity data under strict contractual terms and are prohibited from using it for any purpose other than verification on our behalf.

5.4 Legal and Regulatory Authorities

We may disclose personal data to law enforcement agencies, financial intelligence units, or other competent regulatory authorities where we are required to do so by applicable law, court order, or regulatory direction. We will notify you of any such disclosure to the extent permitted by law.

6. Cookies and Tracking Technologies

skjili uses cookies and similar tracking technologies (such as local storage objects and pixel tags) on the Platform to enable core functionality, improve user experience, and — where you consent — to support analytics and marketing activities.

6.1 Essential Cookies

These cookies are strictly necessary for the Platform to function. They maintain your login session, remember your language and display preferences, and protect against cross-site request forgery (CSRF). Because they are essential, they are placed automatically and cannot be disabled without preventing core Platform functionality.

6.2 Analytics Cookies

Where you consent, skjili uses analytics cookies to understand how players interact with the Platform — including pages visited, time spent per session, and features used most frequently. This data is aggregated and used to improve the Platform's design and content. Analytics cookies may be disabled at any time through your browser settings.

6.3 Marketing Cookies

With your explicit consent, marketing cookies allow skjili to deliver personalised promotional content relevant to your gaming interests, such as targeted notifications about BPL cricket betting promotions or new slot releases from Pragmatic Play. You may withdraw your consent to marketing cookies at any time.

For detailed information on managing cookie preferences, please refer to your browser's privacy settings or contact our support team.

7. Data Retention

skjili retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, including ongoing regulatory and legal obligations. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with applicable AML and KYC record-keeping requirements.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction.
• Support correspondence: Retained for two (2) years from the date of the interaction, or longer where a dispute remains unresolved.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal, as evidence of the consent given.
• Technical and device logs: Retained for up to twelve (12) months for security and fraud detection purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual.

8. Your Data Rights

As a user of the skjili Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within thirty (30) calendar days.

8.1 Right to Access

You have the right to request a copy of the personal data skjili holds about you, along with information about how and why it is being processed.

8.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly through your skjili account settings.

8.3 Right to Erasure

You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis for processing applies. This right is subject to our legal and regulatory data retention obligations; we may be unable to delete data that we are required by law to retain.

8.4 Right to Restrict Processing

You may request that we restrict processing of your personal data in specific situations, such as while a dispute about the accuracy of your data is being resolved.

8.5 Right to Object

You have the right to object to processing of your personal data carried out on the basis of legitimate interests, including profiling for marketing purposes. Upon receipt of a valid objection, skjili will cease the relevant processing unless compelling legitimate grounds exist that override your interests.

8.6 Right to Withdraw Consent

Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

9. Data Security

skjili implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes:

• 256-bit SSL/TLS encryption for all data in transit between your device and our Platform.
• Encryption at rest for sensitive personal and financial data stored on our servers.
• Role-based access controls ensuring that only authorised personnel with a legitimate business need can access personal data.
• Regular security audits, penetration testing, and vulnerability assessments of the Platform infrastructure.
• Multi-factor authentication requirements for internal system access by skjili staff.
• Incident response procedures ensuring that, in the event of a data breach, affected users are notified promptly in accordance with applicable law.

While skjili takes every reasonable precaution to protect your data, no internet-based system can guarantee absolute security. You are also responsible for maintaining the confidentiality of your account password and for ensuring that your own device is adequately secured.

10. Children and Minors

The skjili Platform is strictly for adults aged 21 and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If you believe that a minor has submitted personal data to skjili or has registered an account using false age information, please contact us immediately at [email protected]. Upon confirmation, we will take immediate steps to close the account and delete any associated personal data.

11. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way skjili handles your personal data, please contact our Privacy and Compliance team:

We are committed to resolving all privacy-related queries promptly and in good faith. If you remain unsatisfied with our response after raising a complaint directly with us, you may seek further guidance from the appropriate data protection authority in your jurisdiction.